Case Study:
Reducing repair times for ISRM Endpoint Lasers from CMP tools

Customer:
Semiconductor Manufacturer

Challenge:
The OEM had extended the delivery schedule, reaching as far as 120 days to turn around repairs for ISRM endpoint lasers from CMP tools.

Root Cause:
The OEM forced their customers to purchase new parts.

Solution:
PSI worked with the customer to develop a more efficient repair solution.

Result:
The customer is receiving their repaired parts on an industry standard 4-6 week delivery time, avoiding the expense of buying new parts.

• Priority Service Available
• Fast Turnaround Time
• Legacy Tools Support
• One Year from Date-of-Shipment-Warranty
• Registered ISO 9001:2000

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